Shipping Policy

<section class="healive-shipping-policy">
  <div class="healive-container">

    <h1>Shipping Policy</h1>

    <p class="healive-updated">
      <strong>Last Updated:</strong> June 2026
    </p>

    <p>
      Welcome to Healive. We are committed to delivering your wellness products
      safely and efficiently throughout the United Kingdom.
    </p>

    <div class="healive-card">
      <h2>Order Processing</h2>
      <ul>
        <li>All orders are processed within 1–2 business days after payment confirmation.</li>
        <li>Orders are processed Monday through Friday, excluding public holidays.</li>
        <li>Once your order has been shipped, you will receive a confirmation email with tracking information (where available).</li>
      </ul>
    </div>

    <div class="healive-card">
      <h2>Shipping Locations</h2>
      <p>
        We currently ship to addresses within the United Kingdom.
      </p>
      <p>
        If you would like to inquire about shipping to another location,
        please contact our support team before placing your order.
      </p>
    </div>

    <div class="healive-card">
      <h2>Estimated Delivery Times</h2>

      <div class="healive-table-wrapper">
        <table>
          <thead>
            <tr>
              <th>Shipping Method</th>
              <th>Estimated Delivery Time</th>
            </tr>
          </thead>
          <tbody>
            <tr>
              <td>Standard Shipping</td>
              <td>3–7 Business Days</td>
            </tr>
            <tr>
              <td>Express Shipping (if available)</td>
              <td>1–3 Business Days</td>
            </tr>
          </tbody>
        </table>
      </div>

      <p>
        Delivery times are estimates and may vary due to factors beyond our
        control, including courier delays, weather conditions, or peak
        seasonal demand.
      </p>
    </div>

    <div class="healive-card">
      <h2>Shipping Costs</h2>
      <p>
        Shipping charges are calculated at checkout based on your delivery
        location and selected shipping method.
      </p>
      <p>
        From time to time, Healive may offer free shipping promotions.
        Any such promotions will be clearly displayed on our website.
      </p>
    </div>

    <div class="healive-card">
      <h2>Order Tracking</h2>
      <p>
        Once your order has been dispatched, you will receive a tracking
        number via email (when tracking is available).
      </p>
      <p>
        You can use the tracking information provided to monitor the progress
        of your shipment.
      </p>
    </div>

    <div class="healive-card">
      <h2>Incorrect Shipping Information</h2>
      <p>
        Customers are responsible for providing accurate shipping information
        at checkout.
      </p>
      <p>
        If an incorrect address is supplied and the order has already been
        dispatched, Healive cannot guarantee successful delivery.
        Additional shipping fees may apply for reshipment.
      </p>
    </div>

    <div class="healive-card">
      <h2>Delayed or Lost Shipments</h2>
      <p>
        While we strive to ensure timely delivery, occasional delays may occur.
      </p>
      <p>
        If your order has not arrived within the expected delivery timeframe,
        please contact our support team. We will work with the shipping carrier
        to investigate and resolve the issue as quickly as possible.
      </p>
    </div>

    <div class="healive-card">
      <h2>Damaged Deliveries</h2>
      <p>If your order arrives damaged:</p>

      <ol>
        <li>Take clear photos of the package and product.</li>
        <li>Contact us within 48 hours of receiving the order.</li>
        <li>Include your order number and supporting photos.</li>
      </ol>

      <p>
        We will review the issue and provide an appropriate resolution.
      </p>
    </div>

    <div class="healive-card">
      <h2>Contact Us</h2>

      <p><strong>Healive Customer Support</strong></p>

      <p>Email: support@healive.co.uk</p>

      <p>
        Business Hours: Monday–Friday, 9:00 AM–5:00 PM (UK Time)
      </p>
    </div>

    <div class="healive-footer-note">
      At Healive, our mission is to help people improve comfort, mobility, and
      everyday well-being through quality wellness solutions delivered with care.
    </div>

  </div>
</section>

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