Shipping policy
Last Updated: June 2026
At Healive, we're committed to delivering your wellness products quickly, safely, and with care—supporting your journey to greater comfort, mobility, and everyday well-being.
Order Processing
- Orders are processed within 1–2 business days.
- You will receive a confirmation email once your order has been dispatched.
Shipping Information
| Method | Delivery Time |
|---|---|
| Standard Shipping | 3–7 Business Days |
Delivery times are estimates and may vary during peak periods or due to courier delays.
Tracking Your Order
Once your order has been shipped, tracking information will be sent to your email where available.
Damaged or Lost Orders
If your order arrives damaged:
- Take clear photos of the package and product.
- Contact us within 48 hours of receiving your order.
- Include your order number and supporting photos.
If your order has not arrived within the expected delivery timeframe, please contact our support team. We will investigate the issue and work with the shipping carrier to resolve it as quickly as possible.
Shipping Locations
We currently ship across the United Kingdom. For shipping inquiries outside the UK, please contact our support team before placing your order.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and selected shipping method. Any free shipping promotions will be clearly displayed on our website.
Order Tracking
Once your order has been dispatched, you will receive tracking details by email (where available) so you can monitor your shipment's progress.
Incorrect Shipping Information
Please ensure all shipping information is accurate at checkout. Additional charges may apply if an order needs to be reshipped due to an incorrect address.
Contact Us
Email: contact.healive@gmail.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (UK Time)